At IRIS, the things we’re most passionate about are tech, networking and our staff. It’s our Network Management Software that our clients come to know and love, but we couldn’t have created and maintained such a great product without our Application Support Engineers. An Application Support Engineer plays a crucial role in the IT industry. At IRIS, we respect and value them and believe that they’re the backbone of the service we provide to our clients. Every member of our team is determined to play their part in creating a powerful Network Management System, and our Application Support Engineers are no exception. So, with that in mind, let’s take a look at how you can expect to build your career as an Application Support Engineer at Iris.

Here’s an overview of what Application Support Engineers do at IRIS:

At IRIS, our Application Support Engineers are responsible for the ongoing maintenance and support of our clients’ network systems to ensure they’re getting the service they need, as well as providing live support to end-users. Once a network system is set up, the Application Support Engineer is there to keep it running. By providing technical support to the users of the system, Application Support Engineers fix issues as they arise, alleviate problems that can’t be instantly solved, and address any concerns or problems that users encounter. As the network environment expands and develops, the Application Support Engineer will also ensure that sufficient capacity and good network service is available to meet the needs of growing demands.

Here’s what you can expect when working at IRIS:

Constant stimulation:  As an Application Support Engineer, you will need to learn new coding languages and mentally challenge yourself on a daily basis. Learning new languages and solving new problems each day keeps you mentally fit, as does having to deal with clients reporting problems on-the-fly, and Application Support Engineers get more than their fair share of both – be warned: this isn’t a good career choice for those who don’t like to be challenged!

Working with a great team: We believe in supporting each other – so instead of trying to compete with anyone else in the IRIS offices, we uplift and motivate them to do their best. We’re also constantly learning from each other and finding new ways to keep our skills fresh. We believe that we’re only as strong as our weakest link, so we help each member of our team become the best at what they do.

Dealing with customers on the daily: Having good interpersonal skills and professional etiquette are essential for an Application Support Engineer, as they often have to deal with difficult customers. You’ll frequently be faced with vague instructions and arduous support calls from clients, so the ability to remain unruffled in stressful situations is important.

How to tell if a career as an Application support engineer is for you:

–          You’re a problem solver and a critical thinker

–          You enjoy interacting with other people

–          You’re passionate about networking

–          You’re familiar with a number of coding languages and have a decent grasp of networking principles

Do you think you have what it takes to join our team?

Iris provides Network Management Systems and support to some of South Africa’s biggest businesses. If you are passionate about networking and think you’d make a good fit in the IRIS offices, have a look at our website or apply for the Application Support Engineer position at IRIS here.

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