Network management in large-scale provider-grade environments can be a tricky business if your management system is fragmented. Ops managers and engineers have to deal with providing consistent levels of IT services that include monitoring, optimising, securing and expanding networking environments effectively and efficiently with no room for disturbance to the customer. But as networks grow, they also become more complex to manage. It’s important that you have an integrated network management system that makes the task of running a large-scale operation simpler without causing you added overhead.
Network expansion usually implies a higher take-on of IT staff, which comes with training, budgetary and HR overheads. As environments grow in size and complexity, operations centres will increasingly look at automated management systems that integrate the primary operational functions involved in administering large-scale systems. Heterogeneous networks found in ISP and enterprise systems have enormous amounts of links in the chain that need oversight, making the argument for an integrated network management system more feasible.
What an integrated network management system does for your environment.
A network manager knows that systems’ growth needs to occur in accordance with business expansion and requirements. This means having a meticulous view of your networking environment and relying on constantly updated network metrics that are pooled from thousands of networking devices for live statistics and historic analysis. All that information needs to be quickly accessible to IT staff and provide fast turnarounds on reporting, analytics and planning tasks.
Your network management system should also integrate with other systems, such as helpdesk and other CRM solutions to really leverage the information acquired through network monitoring. Helpdesk engineers can do their jobs much better when all the information they need is right there, in one centralised place. Having a centralised support solution that integrates with existing operational support tools means faster turnarounds, faster access to information, improved systems and better customer support.
Integrated network management systems improves uptime.
Service providers need end-to-end visibility in multi-vendor networks with complex arrangements in order to ensure that systems are providing services optimally around the clock. Your integrated network management system solution needs to reach as far and wide as your systems dictate. Many NMS offerings are great at one aspect of network management but fall short on others. It’s difficult to find a management solution that does it all, which leads to IT departments investing in disparate and over-complicated systems that eventually become white elephants.
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